Parent Carer Testimonials – Experiences of SEND Support with Canary SEND

The best way to understand what working with Canary SEND feels like is to hear from the families I’ve supported.

“When I heard the news that TDC would no longer be offering advocacy, support, or representation to parents I was spiralling in panic — I had no idea what I was going to do in the middle of my son's EHCP process. Then I saw Amber’s update and felt such relief. Amber is amazing at what she does; I honestly wouldn’t have coped emotionally or practically without her.”

(Andrea, Parent)


“Amber has been truly exceptional at handling my child’s SEND case. Her supportive nature, empathy, in-depth knowledge and ability to always anticipate any eventuality has been reassuring & a pillar of support amongst so much uncertainty. Thank you Amber!”

(Caroline, Parent)

Amber is incredibly knowledgeable and passionate about SEND law and advocacy. She combines a deep understanding of the system with compassion and clarity, which makes such a difference for families navigating these challenges. She doesn’t just know the law, she knows how it feels to be in the thick of it, and that empathy shines through in the way she works.

(Leo, Parent)


Amber is spot on with her very supportive approach, in depth legal knowledge & empathy for the reality of what families are up against when navigating the world of SEND, she just gets it all!

(Charla, Parent)

“Because my daughter masks at school they kept dismissing what I was saying. Amber put those hidden struggles into words that finally made sense on paper and managed to explain subtle needs in a way that showed exactly what support she required, something I’ve really struggled to get across myself!”

(Nicole, Parent)

“Amber is a total lifesaver, I always leave our calls feeling clearer and more hopeful. She never rushes. She listens, explains, and makes sure I understand the options before I decide what to do.”

(Mina, Parent)


"What sets Amber apart is her honesty. If she doesn’t think I would really need her to do something because she knows I’m capable of doing it myself/if a free resource or small tweak will do, she always tells me. She will never push work you don’t need which makes it so much easier to work out what to do myself and what is worth spending a bit of money on.”

(Amy, Parent)


“We had no idea where to start with applying for an EHCP. Our son’s school kept telling us we would never get one and refused to apply. We didn’t even know we could do it ourselves. Amber talked us through the whole process and what to expect - she pre-emptively addressed areas where the LA was likely to push back and drafted our request so it was clear, neuroaffirmative, and tied to the legal test. They said yes first time.”

(Suzie, Parent)

“We’d had help before, but nothing like what we experienced with Amber. She has such a strong combination of SEND law knowledge, neuroaffirming understanding, and the way she always centres us as parents as the experts on our child.

Even when some of my daughter’s reports weren’t very ND friendly (and at times even bit ableist), she managed to reframe them so her differences and challenges were recognised without blame. She managed to show the real need for support without making it sound like my daughter was ‘broken,’ but also without glossing over the difficulties OR ignoring her strengths.

What impressed me most was how nothing was wasted. Every professional report, every bit of correspondence became part of our strategy. She even used my emails and notes to help strengthen our evidence. I honestly don’t know how she does it, but it’s like she turns everything into something stronger, clearer, and impossible to ignore. Thank you Amber, you are a star!!”

(Chris, Parent)

If you’ve worked with me before and would like to share your experience, I’d love to hear from you.
You can use the contact form or email me directly at info@canary-send.co.uk.